The Top 32 Questions Every Customer Success Manager Should Ask Their Customers

As a Customer Success Manager, you have a direct line of communication with the customer. And one of the best ways to get answers is to ask the right questions.

However, you need to know when you should be asking these questions.

That’s why we’ve created a list of the top 32 questions every Customer Success manager should ask, and at which point of the customer journey, they can provide valuable insights.
Ask the Right Question at the Right Time
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Text Link

What questions should you ask?

What
Find relevant questions that can help you understand how customers are feeling towards the product.
When
More than the right questions, you need to know when to ask them to gain higher value and meaningful answers.
Why
Identify customers who are satisfied with the product and see which ones are at risk to churn.

Plantt works out of the box on most popular platforms

Ready for your own success story?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.