Last year has made Customer Success teams think outside the box and develop new ways to communicate. While Zoom has been on the rise, and emails are (still) not dead, they can’t fully replace face-to-face interactions with customers.
We spoke with Isabel Ruiz, Senior Customer Success Manager at Pluralsight, who shared her best insights, workflows and tools that helped her overcome these challenges.
who’ll help us overcome these challenges with:
- An overview of the current situation and which areas you should focus on.
- Relevant tools that can help gap the physical and communicational distance between our customers and us.
- Optimizing existing tools to provide a better experience to each customer.