Customer Success is growing fast.
According to a recent research by Linkedin, the Customer Success Manager position is the 6th most-growing position in 2020, with an upswing of 34%.
And indeed, we can see that more companies are understanding the need in building a Customer Success team, to improve and strengthen relationships with their customers.
We reached out to 5 of the top personas in the Customer Success ecosystem to get their take on the increasing demand, and how they think CS team will continue to evolve during 2021.
There are their stories.