Customer Success 2.0

Customer Success 2.0

Customer Success is growing fast.

According to a recent research by Linkedin, the Customer Success Manager position is the 6th most-growing position in 2020, with an upswing of 34%.

And indeed, we can see that more companies are understanding the need in building a Customer Success team, to improve and strengthen relationships with their customers.

We reached out to 5 of the top personas in the Customer Success ecosystem to get their take on the increasing demand, and how they think CS team will continue to evolve during 2021.

There are their stories.

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What's in our eBook?

What is CS?
How Customer Success responsibilities and focal points changed over the past few years
What Is the New Focus?
The growth of CS beyond churn prevention, and how expectations changed for Customer Success
Where is CS Headed?
Thoughts about how Customer Success teams and CSMs are going to grow and change during the next year.

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Customer Success 2.0
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