The Top 32 Questions Every Customer Success Manager Should Ask Their Customers

The Top 32 Questions Every Customer Success Manager Should Ask Their Customers

As a Customer Success Manager, you have a direct line of communication with the customer. And one of the best ways to get answers is to ask the right questions.

However, you need to know when you should be asking these questions.

That’s why we’ve created a list of the top 32 questions every Customer Success manager should ask, and at which point of the customer journey, they can provide valuable insights.

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What questions should you ask?

What?
Find relevant questions that can help you understand how customers are feeling towards the product.
When?
More than the right questions, you need to know when to ask them to gain higher value and meaningful answers.
Why?
Identify customers who are satisfied with the product and see which ones are at risk to churn.

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The Top 32 Questions Every Customer Success Manager Should Ask Their Customers
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