Last Revised: July 2nd, 2020
Botlerr Technologies Ltd. (“Botlerr”, “Company”, “we”, “our” or “us”) and the Customer (“you”) executed our standard end-user license agreement (the “Agreement”), under which we will integrate Botlerr’s language-driven automation AI platform known as “Plantt” with your services/systems (the “Systems”) in order to automate your customer support services and improve your clients’ experience (our “Service(s)”).
As a data controller, you are required to comply with applicable requirements under privacy and data protection laws, as well as to receive any required consents from your clients and other users of your Systems (collectively, the “End-User(s)”) for the collection, use, processing, transfer and/or disclosure of their information by the Company for the purpose of providing the Services, as further detailed below.
“End-User Data” consists of the following types of information:
1.2. The second type of information is individually identifiable information (“Personal Information”). This information identifies an individual and/or is of a private and/or sensitive nature, including:
1.2.1 End-Users’ Personal Information which is submitted voluntarily by End-Users through your Systems. Personal Information (such as full name, email address, telephone number, username, location, address, transcripts of conversations, etc.) that is submitted by End-Users upon submitting a customer support query or other request through your Systems, or while using your Systems (such as correspondence with you or your representatives, etc.).
1.2.2. End-Users’ Personal Information which is collected automatically via technology means:
Once our Services are integrated with your Systems, we will automatically receive the End-User Data. The End-User Data may be collected with the use of various tracking technologies. We may gather, collect and store the information either independently or through the help of our authorized third-party service providers, as detailed below.
Note that we will only have access to Personal Information that you will choose to make available to us. If you direct us to process less types of Personal Information, we will do so. Your preferences will be addressed upon the integration between our Services and your Systems, or at any other time requested by you.
3.1. Non-personal Information is processed in order to:
3.2. Personal Information is processed in order to:
4.1. Botlerr respects your End-Users’ privacy and will not rent or sell their Personal Information to any third party. Notwithstanding the foregoing, Personal Information may be shared by Botlerr with third parties in the following cases:
4.2. For the avoidance of doubt, Botlerr may transfer and disclose Non-personal Information to third parties at its own discretion, including without limitation, for statistical, analytical and research purposes and for customization, developing and improvement of our Services.
Since we have no direct relationship with your individual End-Users and we do not send communications to your End-Users, you hereby agree to handle all End-Users’ requests with respect to deletion and modifications of their Personal Information, or other requests to which they are entitled by law. For example, End-Users who seek access to their Personal Information, or who wish to correct, amend, delete inaccurate information or withdraw consent for further use of their Personal Information should direct their request to you.
If you are unable to fully handle such a request and only we possess the ability or power to solve your End-User’s request or issue, please forward that request to the email address specified in Section 10 below and provide us with the necessary instructions, and we will make reasonable efforts to solve the issue pursuant to any applicable privacy laws.
Unless you instruct us otherwise, we may retain your End-Users’ Personal Information until it is no longer required for the purposes for which such Personal Information was collected, or until the termination of the Agreement, all as permitted under any applicable privacy laws. Aggregated and/or anonymous data may remain on our servers indefinitely.
The information collected from your Systems by Botlerr, including your End-Users’ Data may be transferred to, and stored at, servers which may be located in countries outside of your and your End-Users’ jurisdiction and in a country that is not considered to offer an adequate level of protection under your and your End-Users’ local laws. It may also be processed by sub-contractors operating outside of your country.
Nevertheless, we will take appropriate measures to ensure that your End-Users’ Personal Information is processed and stored securely and in accordance with applicable privacy laws. These measures include putting in place data transfer agreements or ensuring that our third-party service providers comply with standard data transfer protection measures.
7.1. We take appropriate measures to maintain the security and integrity of our Service and the End-Users’ Data that we collect and prevent unauthorized access to them or use thereof through generally accepted industry standard technologies and internal procedures. Some of the security measures that we employ include, without limitation:
7.2. Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use will never occur.
7.3. Botlerr will comply with applicable law in the event of any breach of the security, confidentiality, or integrity of your End-Users’ Personal Information and will inform you of such breach if required by applicable law.
7.4. TO THE EXTENT THAT BOTLERR IMPLEMENTED THE REQUIRED SECURITY MEASURES UNDER APPLICABLE LAW, BOTLERR SHALL NOT BE RESPONSIBLE OR LIABLE FOR AN UNAUTHORIZED ACCESS, HACKING, OTHER SECURITY INTRUSIONS, FAILURE TO STORE, OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY END-USERS’ DATA.
4.3. As stated above, in order to provide our Services and/or fulfill the purposes mentioned in Section 3 above, we may use third party service providers (such as hosting cloud services) in the course of collecting, storing and/or processing the End-User Data.
4.4. Such third parties service providers, include without limitation the following categories of service providers: