If you’re looking for ways to scale your customer service operation, with thousands of tickets and answers, you probably want to look into integrating a Conversational AI solution with your ticketing tool (like Zendesk). Conversational AI is the next generation of “Chatbots”. While both chatbots and Conversational AI serve the same purpose (offering an automated conversational experience to your customers), Chatbots follow a pre-defined flow, which often leads to a robotic feeling. Conversational AI, on the other hand - follows the “user-intent”, and uses AI to understand the meaning of the user’s request, and navigating the conversation.
Customers want to get answers as fast as they can, with minimum efforts. Therefore, even if you have a well maintained help-center set-up with your Zendesk, customers will still reach out to you, asking basic questions like “What’s my shipping status”. The answer usually needs to be tailored to your customer-specific needs.
While there are many “Zendesk chatbot” vendors, you have to pay attention to see if it really fits your business needs. If you want to set up a Zendesk Chatbot, you’ll want a solution that is based on AI, which understands what the customers are asking, and can produce a personalized answer, tuned to customer needs - Based on the context, user preferences, and sentiment analysis. Zendesk was designed to support that kind of interaction, and you should leverage that to offer a better experience for your customers.
Plantt offers out-of-the-box integration for Zendesk Chat. While chatbots are often costly and require spending months on integration, our idea behind Plantt was to create something simple, with the same enterprise-level AI - yet super easy to use, and takes minutes to install.
When it comes to conversational experiences and messaging with your customers, Zendesk as a few products and add-ons that can help manage these conversations across different platforms.
A Zendesk Chatbot can be a powerful enhancement to your customer support environment if done the right way. Our recommendation is to use Conversational AI to ensure your customers get a flawless experience and really relieves the pressure on your customer support reps.
Plantt makes it super easy to automate conversations on Zendesk. It connects with your Zendesk and automatically tailors a Conversational AI model that fits your business. The fun part about it is that it does the hard work for you. Based on your Zendesk tickets analysis, Plantt will automatically identify repetitive inquires that can be automated seamlessly.
To setup your first conversational experience, signup for Plantt here.