Customer Success

Customer Success vs. Sales; Who Should Own Renewals?

Customer Success and Sales teams communicate with customers, so which one should be the owner of contract renewals?
March 8, 2021
March 8, 2021
Speakers Recommendation: Top 10 Customer Success Festival Talks
March 8, 2021
Why CSAT and NPS Are Not Enough
March 8, 2021
Top 32 Questions Every Customer Success Manager Should Ask
March 8, 2021
The Ultimate Tagging Cheat Sheet
March 8, 2021
Supercharge Your CX and CS Teams with Plantt and Zendesk Sunshine Conversations
March 8, 2021
How AI Can (and Should) Help Customer Experience
March 8, 2021
The Story Behind Plantt; Announcing Our $1M Seed Round
March 8, 2021
Podcast: How Conversational Design Can Help Chatbots Deliver On Their Promise w/ Mary Tomasso
March 8, 2021
Podcast: Michael Callahan, VP CX at Orbit, Shares How His Chabot Scored Higher Than Human Reps
March 8, 2021
Is Conversational AI Better Than Chatbots? and What's the Difference Between Them?