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Handover Component

The Handover Component is used in cases where a user’s inquiry cannot be fully resolved by your automation, possibly requiring more information or context. 


In such cases, this component will be used in order to hand over  control of the conversational experience from your automation to one of your agents. At this point, one of your agents will be alerted that a new case has been assigned to them, so they can pick up the conversation from where the automation left off.


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