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Learn what customers are asking in real-time, Identify bottlenecks, and get actionable insights that drives business decisions.
Answer customers inquiries in seconds with AI Assistants that meet customers' expectations.
Meaning: no more decision trees, no need for engineers. Built for customer-facing professionals, anyone in your team can setup Plantt in minutes.
Monitor churn risks, expansion opportunities and know who your team should center on. With Plantt, your team can embrace a proactive approach across their portfolio.Learn More
Combine usage and communication data to build meaningful relationships. Gain insights from your customers’ interactions and identify patterns to predict happiness.Learn More
Plantt automatically alerts you when and why it’s time to contact your customers, giving you the tools and data to enrich the relationship.Learn More
Learn what customers are asking in real-time, Identify bottlenecks, and get actionable insights that drives business decisions.Learn More
Tag, route and answer customers inquiries in seconds with AI Assistants that meet customers' expectations.Learn More
Meaning: no more decision trees, no need for engineers. Built for customer-facing professional, anyone in your team can setup Plantt in minutes.Learn More
In just 4 easy steps, you'll be on your way to a more advanced and easier customer experience
Install Plantt in your business in just a few clicks.
Plantt digests all phone calls, support tickets, and chats to build a knowledge graph of your business.
Plantt tailors an engaging automated customer experience for you.
Plantt continuously learns and refines the experience for your customers.
Join Plantt at the Customer Success Festival to hear from CS experts and leaders about growth, remote work, COVID-related adjustments, new metrics to build relationships, and tips and tricks to help your team stay productive and proactive.
CSAT, NPS, VES, and other methods can provide you insights into your customers' current status, but they're not enough to paint a complete picture. To achieve that, you need to harness the data from your Customer Success Managers.
Customer Success Managers have a direct communication line with the customer, allowing them to ask the right questions to get relevant answers. Here are the top 32 questions every CSM should ask that can help them gain valuable insights.